ACTIEF Group
Success Story

In collaboration with a management consultancy, 4WHEELS was looking for a concept and provider to fill staffing needs - predominantly warehouse employees - as quickly and optimally as possible. The customer mainly has short-term vacancies (within hours to a few days) that need to be filled during peak orders that need to be covered with temporary workers - at over 70 locations throughout Germany. In addition, collaboration and communication with the large number of staffing agencies should be simplified and structured. With compleet, ACTIEF presented the best concept and won the tender. The management of requirements and temporary workers should be carried out centrally from one location via the master vendor - without the master vendor having to be present on site at all locations. The master vendor system had to support the achievement of these goals.

Already in the tender for the master vendor, ACTIEF was able to differentiate itself from other providers by using compleet as a master vendor portal and thereby win the tender. compleet received the order to connect almost over 70 4 Wheels locations and over 50 co-suppliers. The roll-out was completed within 6 weeks. 4WHEELS not only attached particular importance to the rapid introduction of the master vendor, but also wanted complete transparency about the performance of the master vendor and its co-suppliers. The most important process for the master vendor at 4WHEELS is the process for distributing personnel issues. ACTIEF sends the personnel requests precisely within a few seconds to all the relevant contacts of the co-suppliers. Using an automatic feedback function on the status of the request from the co-supplier, the master vendor can work with the co-suppliers to fill personnel requirements in a targeted and time-saving manner. “With AVAX (compleet vendor) we have the status of the vacancies at a glance and can therefore act immediately,” says Steve Mansi, area manager and project manager at ACTIEF.

“We made the right decision with ACTIEF as master vendor. By using compleet, we gain full transparency, can monitor the bottleneck in real time and have a view of the performance of the master vendor.” 4WHEELS. With the support of the master vendor portal, the master vendor was able to significantly reduce the response times of the personnel service providers and fill vacancies at a high speed. The average quotation speed of the co-suppliers is one hour. The top 25% of co-suppliers deliver the desired profiles within 25 minutes on average.

“Without compleet, such a result would only be possible with a very high level of personnel effort.” Quote from Mr. Mansi.

The administrative effort was reduced and a uniform ordering process was created across Germany for over 70 locations.