punkt.genau & compleet

Neutral vendor with a system: Transparency, speed and acceptance in the use of external personnel capacities

Initial situation: Complex processes in external personnel management

As an owner-managed HR consulting company, punkt.genau GmbH Personalberatung supports companies from a wide range of industries in the management of external personnel resources. The claim is clearly defined: neutral, transparent and efficient. Independent of temporary employment models or exclusive supplier relationships, punkt.genau acts as a neutral vendor and takes on the structured coordination of all parties involved.

"Our company name is our guiding principle. In addition to neutrality, our main focus is on people and the successful implementation of complex projects," explains Oliver Schlag,
Head of Sales & Business Development at punkt.genau.

In the context of temporary employment in particular, however, it became clear early on that manual workflows, heterogeneous processes and a lack of transparency quickly reach their limits. There was a growing need for clear, digitally mappable structures, both on the part of the assignment companies and in collaboration with suppliers.

The challenge: combining transparency, speed and compliance

punkt.genau's customers deliberately rely on a neutral vendor model in order to make their temporary employment processes efficient and legally compliant. The requirements for transparency, speed of response, data quality and compliance were correspondingly high.

"Our biggest challenges were transparency, speed and standardized process control," says Oliver, describing the initial situation. The aim was to map these requirements in a system-supported manner while consistently maintaining neutrality towards all parties involved.

The decision: a VMS with market acceptance

punkt.genau decided to use compleet as early as 2021. In addition to the functional coverage, the system's strong market position was a decisive factor.

"We deliberately looked for a system that is already established and enjoys a high level of acceptance among customers and personnel service providers," says Oliver. The intuitive operation, clear user guidance and low barrier to entry for everyone involved were key decision criteria.

The fact that compleet is already in use at many companies also made the introduction into new customer projects much easier.

Everyday use: structured control with compleet

Today, compleet vendor is the central platform for the operational management of external personnel resources at punkt.genau. Open vacancies are recorded centrally and transmitted to connected suppliers in real time. This ensures transparent processes, comparable offers and a significantly faster response time. Digital time recording, automated invoice previews and the electronic signature of temporary employment contracts enable consistent and legally compliant processes. For punkt.genau, this means clear operational controllability, and for the companies using the system, a noticeable reduction in day-to-day business.

"For us, compleet is a central tool for managing complex customer projects in a structured and neutral way," summarizes Oliver.

Expanding the model: thinking strategically about contracts for work

In addition to traditional employee leasing, the consideration of service and work contracts is becoming increasingly important in many customer projects. Rising collectively agreed wages, industry surcharges and equal pay regulations are leading companies to strategically reassess their external workforce models.

"We are observing that many companies are looking more closely at the question of how they want to manage their external workforce in the future, whether in the classic temporary employment model or supplemented by service and work contract structures," explains Oliver Schlag.

For punkt.genau, this means being prepared at an early stage and being able to provide customers with comprehensive advice. The digital mapping of different contract models within a central vendor program creates the necessary transparency and clear legal boundaries.

Structured, digital document and contract management plays a central role, especially for contracts for work and services. The clear separation between temporary employment, freelance and work contract services reduces compliance risks and ensures traceable control of milestones, service acceptance and invoicing.

Here too, compleet vendor forms the basis for a standardized system landscape in which different contract types can be integrated and managed in an evaluable manner.

Use in practice

punkt.genau uses compleet vendor in a large number of customer projects, including in the logistics, retail, food, mechanical engineering and e-commerce sectors. Thanks to dedicated project management with fixed contact persons, punkt.genau takes over the complete coordination between the company and suppliers and ensures short response times.

The digitalization of processes, the bundling of supplier communication and individual solutions help to fill vacancies faster and in a more targeted manner.

Cooperation at eye level

Another key success factor for punkt.genau is the partnership-based collaboration with compleet.

"The collaboration with the product team, key account management and our contacts is characterized by communication at eye level," emphasizes Oliver. The interaction between project management, service and technical platform forms the basis for long-term, stable use in day-to-day operations.

Conclusion: An established VMS as a success factor in the neutral vendor model

With compleet vendor, punkt.genau has established a solution that consistently combines transparency, efficiency and market acceptance. As the most widely used vendor management system in Germany, compleet vendor offers a high level of distribution and acceptance among deployment companies and personnel service providers alike.

The neutral vendor model in particular shows how crucial an established and proven VMS is for successful customer projects, both in temporary employment and, in the long term, in extended contract models such as service and work contracts.