Gi Group & compleet

Two systems, one goal: transparency and structure in the deployment of external personnel

The start of the collaboration with compleet began with the introduction of compleet vendor as a central vendor management system. The system is now used to manage six master vendor projects for different customers - each with individual requirements and processes.

The flexibility of compleet vendor plays a central role here: "As the VMS can respond to different customer requirements, the day-to-day work varies from customer to customer. Especially where our customers actively engage with the system, we achieve real work and time savings," says the Gi Group team.

In particular, the system takes over recurring tasks and checking processes automatically. This not only reduces the administrative workload, but also ensures uniform, traceable processes on all sides. Internal and external users - from co-suppliers to customers - are kept up to date with the same information without the need for manual coordination or e-mail chains. The relief is particularly noticeable in the inquiry and ordering process.

compleet workforce: time recording as a personnel service provider needs it

The Gi Group decided to use compleet workforce much later - a step that was specifically aimed at a particular challenge: flexible time recording and adjustment for complex customer projects. While other systems quickly reach their limits when it comes to time modification, compleet workforce offers a high degree of adaptability to customer-specific requirements, which is essential for a personnel service provider in the master vendor model.

Around 30 internal users are currently working with the system - primarily in the area of time recording, with specific approval processes at department level. If customers require the use of workforce, the Gi Group can react flexibly - and provides them with a tool that is both technically efficient and legally compliant.

Structured introduction, tangible support

Both products also scored highly in terms of project implementation - albeit in different ways. While the onboarding of compleet vendor was perceived as particularly structured, goal-oriented and professional, workforce impressed with short communication channels, quick reactions and creative solutions.

"The commitment of the compleet employees is outstanding."

Today, the Gi Group team knows its contacts well - and knows what it has in them: "The commitment of the compleet employees is outstanding. You always feel that you are taken seriously and not left in the lurch. The contacts are easy to reach and are solution-oriented."

The team is particularly positive about the fact that support at compleet has developed further in recent years: Thanks to the clear separation of vendor and workforce competence teams, queries can now be addressed in a much more targeted manner - and are also answered more quickly.

Strong teamwork - for lasting customer satisfaction

What makes the collaboration with compleet special is the seamless interaction between the two systems: While compleet vendor standardizes and digitalizes the external processes relating to inquiries, management and billing, compleet workforce ensures flexible and reliable time recording on the internal side - adapted to the reality of personnel deployment.

"What makes working with compleet so special is the seamless interaction between the two systems."

It is precisely this combination that is crucial for the Gi Group: two specialized tools that communicate with each other but are each optimized for their core focus. This creates efficiency in day-to-day work - and trust among customers, co-suppliers and employees.

Clear processes, strong support - and room for further development

With compleet vendor and compleet workforce, the Gi Group has two systems in use that have proven themselves in day-to-day operations - above all thanks to their functional depth, adaptability and professional support from the compleet team. At the same time, the company remains open to further developments and improvements, for example in user guidance or customizing. It is precisely this mixture of reliability, partnership-based cooperation and development potential that makes the use of compleet a viable solution for the Gi Group in the master vendor business - today and in the future.